Our Policies
If you have any questions that are not
answered here, please
contact us.
Shipping:
We do our best to ship all orders as soon as possible. Because this is
a part-time business, and because most of our products are custom made,
there are times when we will not be able to ship as soon as we like.
During the hotter months, we try to do most of our shipping on Monday or
Tuesday to be sure your custom made candles do not sit on a truck or in a
hot warehouse for an extended amount of time.
We charge actual shipping cost for shipment of your
order. Our preferred shipping method is UPS Ground but other options
are available.. If you have a preference
in shipping method please contact us. All orders are shipped insured for
the invoice amount..
Payment:
PayPal is our preferred method of payment but we also accept Cashiers
Checks and Money Orders. We will ship your order COD but additional
charges may apply. We do accept Personal Checks or Business Checks but
your order will be held until the check clears our bank. Payment is due
within 7 days of your purchase. If you are mailing your payment, please
email us to let us
know.
Damages:
We do our best to pack our items safely. If by chance you receive an
item damaged, we will do our best to replace it. If a replacement item is
not available, we will offer you the choice of a different item at the
same price or a full refund. If your item was shipped UPS, we ask that you
hold on to the defective item and its packaging so we can file a claim
with UPS. This will not delay your replacement product or refund in any
way.
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